Tuesday, July 10, 2007

Website woes

Don't you love technology?

Of late we have been having problems with our website. It would return multiple instances of the same title on a search, which is bad enough. But, to make matters worse, it would multiply the shipping charges on an item 2, 3, or even 6 times. Talk about a recipe for disaster! The poor customer would see shipping charges more expensive than the book! Ouch! We were fixing it before charging the card, but I'm sure we lost some sales.

Anyway, we got that fixed this morning (long story, not worth telling), only to have all the items in our database disappear totally from the website for about 20 minutes. Yikes! How can you sell something that doesn't appear? Well, it seems that one of the work-arounds that we had created until we fixed the original problem was still running halfway, just enough to erase everything, but not put it back...nice graphics, but no books.

So, if you were looking for something on our website around noon EDT today, and it didn't show up, try again. It should be back to normal now, I hope...

No comments: